Stephanie is a small business and she loves her beautiful customers (you!) to bits! Steart would not exist without your support, and we’re here to help you. We do have a few Terms & Conditions we’d like you to read, and please contact us if you have any questions.
Please make sure to check your shipping details carefully when completing your order, and contact us immediately if you have made a mistake. Once dispatched, we can try our best to redirect your parcel but cannot be held responsible if shipping details are not entered correctly during checkout.
Orders are packaged and dispatched promptly, but delivery times can vary depending on the carrier and destination. Typical time frames vary from 2-3 weeks to arrival.
All orders are packaged with excellent protection, and leave our hands with an enormous amount of love & care. Please send us a photo of the artwork once hanged.
What if my order arrives damaged?
Rest easy! We’ll look after you – that’s our job after all! We can probably count on one hand the total times an order has ever arrived damaged! If this does happen to your package, please provide photo evidence and further information, and we will fix the situation for you wherever possible.
Can I return my art for a refund?
As a small business, we accept a refund no longer than 3 days after the customer has received the artwork. The customer has to pay to ship the artwork back, plus the cost of shipping the artwork to him and an extra of 50$. Please notice that commission artwork can’t be refunded.
I’m shopping for a gift. What if they don’t like the artwork I’ve chosen?
We understand that choosing a gift can be a difficult decision. That’s why we offer the option of gift giving made easy! Our Gift Vouchers take the stress away, and allows your recipient to browse the collection and choose what they love most. If you have purchased something as a gift and you do have any issues, please contact us and we’ll do our best to help.
Copyright & Intellectual Property
All artwork, images and content is copyright © Stephanie Hoettges of Earthdrawn Studio. Unauthorised personal or commercial use including but not limited to copying, printing, replicating or redistributing all or any part of these artworks is illegal and will result in legal proceedings.
